Card Warranty
Twelve months against manufacturing faults, on every card we make.
Last updated 7 September 2026
Every physical SurfCard sold by Surfcard Technology Limited (“we”, “us”) carries the warranty below. It sits alongside our Returns and Refunds Policy, which covers the parcel and the first days after delivery, and it forms part of our Terms of Service.
1. What is covered
For twelve months from the day your cards are delivered, we replace any card that fails through a fault in its manufacture or its materials while being used normally. That includes:
- A chip that stops being read by a phone that used to read it
- A chip that never read, or that reads only intermittently, from new
- Printing that peels, lifts or flakes without the card having been damaged
- A card that warps or splits in ordinary carrying
Normal use means carrying a card in a wallet, a card holder or a pocket and tapping it against phones and readers. That is what the card is made for.
2. Who it covers
The warranty is given to the person or company that bought the cards, and a claim is handled against the order they were bought on. It does not pass to someone who is later given or sold the card, and it does not apply to cards bought from anyone other than us.
3. What is not covered
The warranty does not cover:
- Bending, snapping, cutting, drilling or punching a hole in the card
- Heat, liquids, solvents or anything else that attacks the material
- Scuffs, scratches and the fading that comes of carrying a card for a year
- A card that has been altered — a sticker applied over it, or its chip rewritten with other tools
- Loss or theft
A card damaged in one of these ways can still be replaced, as a new order at the ordinary price.
4. How to claim
Email us with the order number, what the card is doing, and a photograph or short video showing the problem — a video is the clearest evidence for a card that will not tap. As with any claim we may ask a few questions, and may ask you to send the card back at our cost.
5. What we do
We replace the card with the same product, at no charge and with delivery included. A card printed from your own artwork is reprinted from the file you approved, which we keep for exactly this reason. If we can no longer supply that card, we refund what you paid for it.
A replacement carries the remainder of the original twelve months. It does not start a new warranty period of its own.
6. The card, and the service behind it
This warranty is about the card as a piece of hardware. The profiles, apps and website it opens are the Service, and they are covered by our Terms of Service rather than by this document. A card whose chip works as it should is within this warranty even if the profile it points at has been unpublished or its account closed.
7. Contact us
If you have a question about this document, or about how your personal data is handled, email us at info@surfcard.io.
info@surfcard.io